What we do
One framework. Four service lines.
Most providers pick a lane. We sit alongside you across the whole stack — the platform you build, the operations that run on it, the marketing technology that reaches your customers, and the AI that augments how you work. All anchored by XCentral-Framework.
Lead offering
Platform Delivery
Custom-built business platforms on Microsoft Azure.
Replace 5–15 SaaS subscriptions with a single platform built on XCentral-Framework. Fixed-price per phase, 4–8 week delivery cadence, ISO-aligned governance. You own the production code, the data, and the Azure tenant.
What you get
- A working platform after Phase 1 — not a 6-month silence
- 5–15 SaaS subscriptions consolidated; $20K–$200K+/yr in subs + integration cost recovered
- Source code mirrored to your Azure DevOps; data in your Azure SQL
- Tier 1 / 2 / 3 pricing matches business size (AUD $20K–$240K Phase 1)
Day-to-day
Managed IT
Service desk, M365, Azure, security — properly run.
Operational technology for businesses that want clarity over chaos. Real service desk on Australian hours, monitored Azure infrastructure, M365 + Entra ID administration via GDAP, security baselines that hold up to audit. Microsoft licence reconciliation monthly.
What you get
- Australian-hours service desk with named-consultant ownership
- M365 + Entra administration via GDAP — your CSP relationship stays yours
- Daily security-posture scoring with monthly client review
- P1 SLA: 1–4 hour response depending on tier
Reach + revenue
Marketing Technology
The MarTech stack that lets your sales + marketing actually share a brain.
Campaign infrastructure, CRM integration, analytics, and the operational glue that keeps it measurable. We do the technical groundwork your marketing agency depends on but rarely owns — so attribution actually works and the funnel actually loads.
What you get
- CRM integration to the systems you use (HubSpot, Pipedrive, Salesforce, custom)
- Campaign-to-revenue attribution that survives a CFO question
- Marketing-tech audit + roadmap before any rebuild
New for FY27
AI Enablement
Practical AI for business operations — without the hype tax.
AI Agent Design, Adoption Assessments, and ISO/IEC 42001-aligned governance for organisations adopting AI seriously. Cross-sells to Platform Builds (every platform we ship is ready for an AI feature when you are). Strategy Workshop fee credits against a platform-build Phase 1 within 90 days.
What you get
- AI Agent Design — production-ready agents on Azure OpenAI
- Adoption Assessment — where AI fits, where it doesn't, in your workflow
- ISO/IEC 42001 alignment — risk-tier classification + human-in-the-loop
How engagements run
From discovery to retainer.
Same shape across all four service lines — fixed-price phases, real working software after each step, transition to retainer once steady-state.
- 1
Discovery
Workshop + audit + visual prototype + written platform spec. Tier 1 paid; Tiers 2 & 3 free as investment in winning the deal.
- 2
Phase 1
Fixed-price build. 4–8 weeks. Real platform exists — core modules, real data, real users.
- 3
Phases 2+
Iterative depth on the same cadence — integrations, dashboards, automations, additional modules.
- 4
Retainer
Steady-state operations on a monthly retainer; ongoing evolution + Managed IT pairing.
Not sure which service line fits?
A 30-minute conversation. We'll listen, ask better questions than your last quote, and tell you which of the four (or a combination) actually fits.